Privacy Policy

Effective Date: June 21, 2026.

Winit Casino ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our services through our website. We are dedicated to ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

For the purposes of applicable data protection laws, Winit Casino is the data controller responsible for your personal information. Our operations are governed by the requirements set forth by the UK Gambling Commission (UKGC) and the Information Commissioner’s Office (ICO).

If you have any questions or concerns regarding our privacy practices, please contact our Data Protection Officer at: [email protected].

Information We Collect

To provide you with a secure and personalized gaming experience, we collect various categories of data:

  • Identity Data: Including your full name, date of birth, and gender.
  • Contact Data: Including your residential address, email address, and telephone number.
  • Financial Data: Including bank account details, credit/debit card information, and details related to your preferred payment methods (such as Trustly, PayPal, or major card providers).
  • Technical Data: Including your IP address, browser type and version, time zone setting, and operating system used to access our site.
  • Usage Data: Information about how you use our website, including game history, betting patterns, and session duration.
  • Compliance Data: Information required for Anti-Money Laundering (AML) and Know Your Customer (KYC) checks, including government-issued identification, utility bills for address verification, and proof of source of funds.

How We Use Your Information

We process your personal data only when there is a lawful basis to do so, primarily for the following purposes:

  • Account Management: To create and administer your player account and verify your identity.
  • Regulatory Compliance: To meet our obligations under the UK Gambling Commission license, including age verification, prevention of fraud, and monitoring for anti-money laundering.
  • Payment Processing: To facilitate deposits, withdrawals, and process financial transactions securely.
  • Service Optimization: To analyze usage patterns, troubleshoot technical issues, and improve our website functionality.
  • Customer Support: To respond to your inquiries and resolve technical or account-related issues.
  • Responsible Gambling: To monitor your activity to identify signs of problem gambling and to provide intervention and support.

Legal Basis for Processing

We process your data based on the following legal grounds under the UK GDPR:

  • Contractual Necessity: Where processing is necessary for the performance of our contract with you.
  • Legal Obligation: Where we are required to process data to comply with laws, such as AML regulations or UKGC reporting requirements.
  • Legitimate Interests: Where processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights.
  • Consent: Where you have explicitly provided consent, such as for receiving marketing communications.

Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties only when necessary:

  • Service Providers: Payment processors, cloud hosting services, and IT support providers.
  • Regulatory and Legal Authorities: We may disclose data if required by the UKGC, law enforcement agencies, or in response to a legal order.
  • Identity Verification Agencies: To ensure we comply with legal requirements to verify the identity and age of our customers.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.

All third parties are contractually obligated to protect your data and treat it in accordance with the law.

International Data Transfers

While we primarily store and process data within the UK and the European Economic Area (EEA), some service providers may operate outside these regions. In such cases, we ensure that your data is protected by adequate safeguards, such as Standard Contractual Clauses or an adequacy decision from the UK government.

Data Security

We employ robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. This includes:

  • Encryption: Utilizing SSL/TLS technology to encrypt data in transit.
  • Access Control: Limiting access to your personal data to authorized employees and contractors who have a business need to know.
  • Regular Audits: Conducting periodic security assessments and system updates.

Your Data Protection Rights

Under the UK GDPR, you have several rights regarding your personal information:

  • Right to Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete information.
  • Right to Erasure: You may request that we delete your data, subject to our legal obligations to retain records.
  • Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances.
  • Right to Data Portability: You can request to receive your data in a structured, machine-readable format.
  • Right to Object: You may object to the processing of your data for specific purposes, such as direct marketing.

To exercise these rights, please contact us at [email protected].

Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. For example, under AML regulations, we are required to retain certain transaction and identity documentation for at least five years after the closure of your account.

Responsible Gambling and Support

In line with our commitment to responsible gambling, we monitor accounts for patterns that may indicate potential harm. If you or someone you know is struggling with gambling, help is available. We provide access to resources and tools to manage your play, including self-exclusion and deposit limits. We encourage you to reach out to professional support services such as GamCare or GambleAware, which operate locally within the United Kingdom.

Marketing Communications

You may opt-in to receive marketing communications about our bonuses, games, and features. You have the right to withdraw your consent at any time by updating your account preferences or by clicking the "unsubscribe" link in any promotional email. Even if you opt-out, we will continue to send you necessary service-related notifications, such as security alerts or account updates.

Use of Cookies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files placed on your device that help us understand how you navigate our site and remember your preferences. You can manage your cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of certain site features.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes via email or through an announcement on our website. Your continued use of our services constitutes your acceptance of these changes.

Complaints

If you believe that your personal data has been processed in a way that is not compliant with this policy or the law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK's independent authority set up to uphold information rights.